| | Next time your Mercedes-Benz needs attention we guarentee the highest standards and exceptional levels of service - the kind that only an Official Workshop can offer. |
| Our 'transparent' pricing strategy |
| Not all servicing quotations are the same. The headline price elsewhere may seem tempting but do check out exactly what is covered. We are proudly introducing a transparent pricing strategy - you can be sure that you will know exactly what is being charged and what is included. Click on the link below to view our surprisingly (!) competitive prices, or alternatively contact a member of our Service Booking Team on the number on the right for a personal quotation. |
| Customer Recommendation Score |
| Our high standards of service are judged not by ourselves, but by our customers. The average customer recommendation score for our Official Workshops is 96%.* But we don't believe in hiding behind averages, which is why you'll find our individual scores at www.mercedes-benz.co.uk/workshop. |
| A full manufacturer's service is more than 'just a service' |
| Only when your car comes into an Official Workshop will it receive complimentary service measure updates, if necessary. These ensure that its optimum performance and reliability are maintained just as they were when it left the factory. |
| Our technicians are guarenteed to have up-to-the-minute training |
| Whether it's for a diagnosis, service or repair, you can be sure that the technician who works on your car will be fully trained, to standards set by Mercedes-Benz engineers. These standards are audited twice a year so you know that the right person, with the right skills, will be there to look after your Mercedes-Benz. |
| Motor Industry Code of Practice for servicing & repair |
Consumer Minister, Gareth Thomas has said, 'When you book your car in for a service or repair, it can be a lottery whether you get a good deal or taken for a ride. This tough new scheme will drive out the cowboy garages that charge for unnecessary work or miss major faults through incompetence...Regular inspections coupled with an enforcement regime will ensure consistency of service' (Motor Codes Ltd, 5th Jan 2009).
The code is industry-wide to promote and safeguard consumer's interests by helping them identify better businesses and encouraging garages to raise their standards of customer service.
Our Subscriber ID for Mercedes-Benz of Reading is 2572. |
*Average based on customer service feedback from Service Events held at our Mercedes-Benz Official Workshops between 1st January 2008 and 31st December 2008.
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| |  Contact person |
| Service Booking Team
Tel.: 0118 951 3232 |
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