| | Mrs M, Boston, December 2008 |
| The reason I am writing is to tell you what a wonderful team you have in Boston. I've had excellent service from all of them - sales, service, financial management and after sales. They have looked after me so well and always with charm and humour! |
| Thank you so much Mr Bourne for repairing our car at such short notice and for your patience in explaining the work so thoroughly. |
| Mr B, Silk Willoughby, February 2009 |
| I am writing to congratulate the service team on the excellent customer care they have shown me over the last few months. I would like to thank Paul Bourne, David Allerton and another chap in the service team whose name, I unfortunately don't have, for their excellent work. |
| Dear Paul, I had to write and say how grateful I am for the service support on my brakes yesterday. Also I am so delighted with how friendly, helpful and gracious you were. I look forward to using Mercedes-Benz of Boston again. |
| I just wanted to extend my sincere thanks and gratitude for the excellent service and reception that I received last week when I popped my smart car in for a bulb replacement. I was extremely impressed with the service that I received given that I am not a regular customer. I will certainly be having my car serviced with you in the near future. Thanks again. |
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