Q:

What if I have technical difficulties while on the road but am still able to drive to the Authorised Repairer rather than needing a tow?

A:

If you live within 25 miles of the Authorised Repairer you are able to drive to, you will be offered a ´Mobility´ solution, provided that the warranty repairs to your vehicle take more than 2 hours standard workshop times. You will, at the repairers discretion, be offered a lift, a replacement vehicle if one is available or reimbursement for public transport or taxi costs up to a maximum of £55 if your vehicle was registered before 1/1/4 or £45 if it was registered from 1/1/4.

Q:

Does MobiloLife cover me for any minor mishaps?

A:

Yes, MobiloLife will cover you for two years* for:
- Loss of Keys
- Low oil/coolant level
- Battery Failure
- Tyre Damage

*Please ask for details according to your vehicle´s registration date.

Q:

Do I need to have a service history with a Mercedes-Benz Authorised Repairer for MobiloLife to cover me?

A:

Yes, your service book will be checked by the Authorised Repairer. If your service history cannot be proved, there may be a charge for the breakdown service.

Q:

Can I have a replacement vehicle to continue my journey?

A:

Yes, MobiloLife allows you where necessary to have a replacement vehicle for the duration of your vehicles repair for a maximum of 5 days. This replacement vehicle, where necessary will be organised for you by the local Authorised Repairer who is managing your case.

Q:

What happens if there are other cars in the workshop when my car arrives?

A:

Cars that are towed into the workshop as a MobiloLife case are given priority. The cause of the problem will be quickly diagnosed and any parts required ordered quickly.