Frequently Asked Questions

What do I do if I lose my Key?

Our key replacement service is simple and secure, ensuring that you or an authorised person of your choice can obtain replacement keys on production of personal identification and vehicle registration documents. After identification, the keys are re-programmed for your vehicle by your authorised Mercedes-Benz retailer.
How do I contact Customer Service?
Our Customer Assistance Centre is there to help.
Call us on 00800 1777 7777 within the UK, or +44 1908245999 from overseas.
What warranty is included with a new Mercedes-Benz?
In addition to our standard 3-year warranty, our unique Mobilolife service means you are guaranteed mobility for the lifetime of your vehicle, for up to 30 years. We offer repair and assistance, as well as alternative accommodation and transport until your vehicle is returned to you. Mobilolife applies to all our new passenger cars for the first two years of your vehicle’s life, and is renewed after that each time it is serviced by a Mercedes-Benz authorised repairer.
Am I covered when driving abroad?
Mobilolife covers you in 37 European countries with a UK or European registered vehicle. You’re safeguarded in case of key loss, flat battery, oil or coolant problems and tyre punctures. Additionally, we provide alternative transport and accommodation during your repair, so you needn’t compromise your trip.
What breakdown cover is included with my vehicle?
Roadside assistance comes as standard with your Mercedes-Benz. We cover you in the event of technical problems or problems starting, under the Mobilolife warranty. Please call us on 00800 1 777 7777 for assistance on the road.
Who do I contact in the event of a problem with my new vehicle?
Our standard warranty covers you for all defects in the manufacture of your vehicle for a full 3 years after purchase. In the unlikely event of problems with your new vehicle, please contact the Customer Assistance Centre on 00800 1777 7777 from any UK location, or +44 1908245999 from abroad.
Our friendly staff will be happy to answer any other questions you may have about the Mercedes-Benz After Sales service.