In the event of trouble, we can assist you in the following ways:
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|  | | If your Mercedes-Benz can no longer be driven due to a breadown or a minor mishap, we and our partners are here to assist you. If the required repair is a minor one, and can be completed at the roadside, Mercedes-Benz will cover the cost of labour and small parts. This excludes the cost of batteries (unless within the warranty period)/tyres/keys/fluids. |
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| | | If you're unable to continue your journey because of a breakdown, minor mishap, accident or act of vandalism. If your problem cannot be resolved at the roadside, Mercedes-Benz will organise and cover the costs of towing the vehicle to the nearest Mercedes-Benz Official Workshop. |
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| | | If you need a car while your vehicle is being repaired, Mercedes-Benz will arrange for you to have a replacement vehicle for the duration of the repair, for a maximum of three working days, and will cover the cost for this. This is subject to standard market conditions and you will need to satisfy the requirements of an external rental company. Costs for fuel, fines and additional services will not be covered. You will be required to produce your full driving licence and credit card details for security reasons. The type and model of the replacement vehicle shall depend on availability. |
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| | | Overnight accommodation/hotel |
| If same day repair is not possible but you wish to remain in the area to wait for your vehicle to be repaired, Mercedes-Benz will provide you and your passengers with hotel accommodation on a bed and breakfast basis. Mercedes-Benz will cover the cost (room charge including breakfast only) for up to 3 working nights. |
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| | | If your journey is continued by plane or train, Mercedes-Benz will reimburse you and your passengers for these costs up to a maximum value of £280 per person. These costs can also include travel for the driver to return and collect the vehicle if the breakdown occurs outside your country of residence. Provision of this benefit is as an alternative to a replacement vehicle. |
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| | | Mercedes-Benz will reimburse you for the cost of a taxi up to the value of £45 if necessary. A taxi may be required to assist you in collection of a replacement vehicle. |
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| | | If your breakdown occurs outside of your local area, and your Mercedes-Benz is not back on the road within 3 working days, Mercedes-Benz will cover the cost of delivering your vehicle to your local Mercedes-Benz Official Workshop, once the repair is complete. The time needed may vary depending on distance and location. |
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| | | Organisational assistance |
| In the event of accident or vandalism, we shall also assist you, if necessary, in organising the scrapping of your vehicle. If the accident or vandalism occurs while you are abroad, we shall help you to obtain legal aid and a translator. |
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